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SmokeCafe.com - online cigarettes store offers best discount cigarettes, fresh and exquisitely flavored! You´ll find most of your favorite cigarettes at a price which is out of competition. Smokecafe.com was exclusively created as the cheapest cigarette shop on the Internet. The large variety of top brands ($ 13.90 for one carton - 200 Marlboro Red!) can satisfy even the most pretentious customer.
Buy now your favorite brands of discount cigarettes and Smokecafe.com will deliver them fast and fresh within 10-21 days. Buy now, save your precious time and money and Smokecafe.com will provide you with excellent service and assistance. It´s a unique opportunity to enjoy smoking most premium cigarettes brands worldwide. Don´t waste it, buy now! You´ll be amazed of the low prices and high quality tobacco products! |
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FAQ
About our products
Placing order
Delivery
Legality
Customs
Guarantee
Non-disclosure
Reorder
Problems with receiving e-mails
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About our products
Are the cigarettes offered by Smokecafe.com of the best quality?
Smokecafe.com offers ONLY HIGH-QUALITY cigarettes brands, which are made in Europe.
Do you sell other cigarettes brands besides those advertised on your web-site?
You can order only those brands of cigarettes, which are displayed on our Home Page.
Are you planning to increase your range of products in the future?
Yes, indeed. We may be able to offer you some other cigarette brands as well in the future time.
Which is the difference between white and brown filters of Marlboro Lights?
The white filters are made to match the taste of American smokers while the second ones are mostly preferred by Europeans. Philip Morris does not provide any other information regarding this matter. According to smokers (and suggestions!), the "white filters" are considered to be slightly stronger. However, the only certain way to find out is to try them!
Placing order
How can I place an order?
All available cigarette brands are displayed on Smokecafe.com Home Page. Please click on the brand you are interested in. You will be transported then to that specific brand family page. Next, click on the flavor you would like to order. It will be automatically added to your shopping cart. However, if you would like to purchase more than one brand or flavor, just select another brand from the "Chose Brand" column and repeat the process. When you decide on your order, click "Go To Secure Checkout". You will be taken to Secure Server where you should enter the required information. Finally, click on "Click to purchase". At this point the information from your credit card is checked and you should shortly receive an order confirmation on your e-mail address.
Can I place an order by fax?
No currently. We plan to introduce this method of payment in the nearest future.
Can I place an order by telephone?
Unfortunately no. You can only place an order online.
What payment methods are acceptable?
You can make a purchase in our store using VISA CREDIT/DEBIT CARDS and E-CHECKS. Payments through both methods are processed on-line. It usually takes not more than 2 days for credit cards processing operations and about 5-7 days for e-checks. When orders are accepted and processed customers receive notifications sent automatically with their order details. Payment options provided on our web site are safe and secure. All account information is kept strictly confidential in our processing company's data base. For any further inquiries regarding your purchase, you may contact us at support@europe.smokecafe.com
Is there a maximum order?
No. The quantity of cigarettes that can be purchased at Smokecafe.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur.
How can I find out my order status?
After you place your order at Smokecafe.com you will receive automatically and e-mail regarding the approval and delivery of your order. Please, be informed that we do not ship orders within 24 hours to give you the possibility to change or update your postal address and/or the order items. If so, you must immediately send us an e-mail with your up-dated information. Please specify your order number when notifying us about changes made.
Delivery
Which countries do you deliver to?
For the time being, we ship to almost all European countries. If you are a customer residing in the U.S.A. or Canada, please visit our site www.smokecafe.com.
Further below, there is a list of countries where we deliver our cigarettes to:
| Austria |
Cyprus |
Denmark |
| Finland |
France |
Germany |
| Greece |
Iceland |
Ireland |
| Italy |
Luxembourg |
Netherlands |
| Norway |
Portugal |
Spain |
| Sweden |
Switzerland |
United Kingdom |
Note: Due to customs restrictions and high delivery failure rates, we do not deliver to the following countries:
Belarus
Hungary
Martinique
Monaco
San Marino
When my order will be sent, if I place an order on Saturday?
Usually each order is processed within 24 hours. Orders received on Saturdays are sent on the first working day following reception (Sundays and public holidays).
I bought 5 cartons of cigarettes one week ago and I have received only two parcels containing 2 cartons each. Is that normal?
Yes. Large orders are shipped in separate parcels (up to 3-6 cartons per parcel). The parcels are always shipped on the same day but in rare cases they reach their destination together. The time between the first and the last parcel delivery is on average 2 to 5 days in Europe and the Mediterranean area and 2 to 10 days in the rest of the world.
Why isn´t possible to send a single parcel containing more cartons?
Because in this case, the parcel would be subjected to duty as far as its width and value would not suit the allowed international parameters.
Legality
it legal to resell the cigarettes ordered from Smokecafe.com?
No. This is against the law in any country of the world.
Is it legal to order a large quantity of cigarettes, for example, 50 cartons?
The quantity of cigarettes that are purchased from Smokecafe.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell cigarettes. It is also the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer should contact their state authorities.
Customs
Do you guarantee that no duty will be paid Europe and worldwide?
We cannot guarantee that no tax will be paid Europe and worldwide because some countries may occasionally apply the international postal regulations and standards.
Guarantees
Will I get a refund or the goods replaced in case if the parcel is lost, stolen or damaged?
Smokecafe.com offers a FULL refund, covering the price of cigarettes ordered and shipping costs, if for any reason, the customer does not receive the order, or receives it damaged.
Can I cancel the order placed within your online store?
You can cancel your order within 24 hours from its placement.
Non-disclosure
Does Smokecafe.com use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
We DON´T sell or share your personal data with other interested parties. The information provided to us as a result of your online purchase, such as your name, e-mail address, phone number(s), delivery/billing addresses are only used for order execution.
Does Smokecafe.com have a database containing the customer´s credit card details?
NO. Your personal information is encrypted and transmitted via secure system to our authorized online retailer in order to be processed solely by them.
Does Smokecafe.com store information on who bought cigarettes online on files?
No, we don´t keep this kind of information.
Reorder facility
We happy to announce that reorder facility will be available soon.
Problems with receiving e-mails
Why does email sent to me not arrive?
Dear users of AOL e-mails!
You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a junk mail or it is in your spam folder/ AOL is blocking your correspondent's provider from sending mail due to complaints of abuse�). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases. Therefore, please make sure our messages get through. Whether you have any problems with mail being delivered, we kindly advise you to follow the links listed below for further assistance:
http://postmaster.info.aol.com/faq/memberfaq.html#nomail
http://members.aol.com/adamkb/aol/mailfaq/
For more help you may contact AOL Customer support.
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